Frequently Asked Questions

Our Refund Policy

If there’s ever a time where you would like to receive a refund, please contact us at

We will refund any purchase that has not been downloaded, without question.

We will not provide refunds if you have already downloaded the product as contains all files, images, and documentation to utilize the template. All refunds are given at the sole discretion of


Why Stock Photos Are Not Included?

Most stock image companies like iStockPhoto or DepositPhotos restrict the resale of stock images. So we can use their images in our flyer template previews, but we’re not allowed to redistribute them so they won’t be in your download PSD file.


Do I Need Photoshop?

Yes! You will definitely need Adobe Photoshop to be able to customize your template. Everything else will be included in your file!

Are there any download limits?

Nope! Not at all, once purchased you can download the template as much as you need.


Problems Downloading?

There are several reasons why you may be shown errors when trying to open a .zip file. The most common reason is that the file has become corrupted due to incomplete download.

Our templates are fully layered, high resolution & print-ready Photoshop PSD files. This means they are very large documents. Depending on your internet connection, some templates may take a few minutes to download. If during download there is an interruption in your connection, the .zip file may fail to download fully and therefore become corrupted. If this happens, follow these steps:

How to fix .zip errors

  • Delete the .zip you’re receiving errors with
  • Clear your web browser’s cache of stored files
  • Minimize internet activity to ensure as strong a connection as possible
  • Re-download your template from